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IT Support Technician

IT Support Technician

In this newly created exciting position, the IT Support Technician will be responsible for the day-to-day support of all active desktop users, including remote users. This position will be headquartered at Internal Results, a Madison Logic Company in Portlaoise, Ireland and is part of the Corporate IT Group, headquartered in New York City. This is an ideal opportunity for a highly-motivated individual looking to work in a fast-paced environment and expand their technology skillset.


What you’ll do:

  • Installation, configuration and support of the company’s desktop environment including PCs, laptops, printers and smartphones.
  • Installation, configuration and support of desktop and business applications.
  • Support of local and remote users using Local Area Network and Virtual Private Network technologies.
  • Basic hardware support for PCs, laptops and printers.
  • Active Directory, email and Office 365 management.
  • Provide ‘how to’ assistance for key devices and applications.
  • Accurately record and document issues, changes and configurations using IT Service Desk management tools.
  • Manage assigned support calls from start to finish.
  • Network troubleshooting including wired and wireless, cabling, routing, TCP/IP, DNS, DHCP and ICMP.
  • Incident escalation and managing key support vendors.
  • Wide Area Networking including WAN and VPN.
  • Ad-hoc project work as required.

What you need:

  • Third Level qualification or equivalent required.
  • 2+ years’ experience in similar role or technology environment.
  • Extensive knowledge of Microsoft Windows environment.
  • Strong customer service, organisational and problem solving skills.
  • Ability to work as a team player a must.
  • Excellent written and verbal communications skills.
  • Knowledge of Linux operating systems, CRM software and client server business applications preferred.

About Madison Logic
Madison Logic is the global leader in Account Based Marketing.

Our B2B marketing technology platform, Activate ABM™, unifies targeted advertising and content syndication with attribution metrics to show measurable return on investment. As the only comprehensive global ABM platform built for B2B marketers, it leverages unmatched proprietary data, reach, and scale to identify, engage and convert prospective accounts.

With Madison Logic, B2B marketers can easily gain insights into their target accounts to personalize their message, optimize their programs and inform their sales and marketing strategy.

About Internal Results

Internal Results are a leading global provider of performance based B2B lead generation services working exclusively with Technology companies across Europe, USA, Canada, and APAC regions.

Our service is designed to leverage the time and talents of your most valued resource, your field sales team, by introducing them into the selling cycle at the critical time and place with a targeted key executive.

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